Warranty and Returns

 

At TIOSEBON & KONHILL, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

 

HOW TO REACH US

Contact with us by email support@konhill.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

OUR SOLUTIONS:

TIOSEBON & KONHILL's Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when TIOSEBON & KONHILL is responsible for shipping the wrong item/ size.   

Customer's Responsibility:

1.Incorrect order(size of the item)

 If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. 

NOTE: The shoes are only returnable within 15 days of delivery. 

2.Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial, and we will assessment try to find the suitable solution to you. 

NOTE: The shoes are only returnable within 15 days of delivery.

 

ADDITIONAL NOTES ABOUT WARRANTY

All returns must first be approved by our customer service team; if approved, you will be provided with a refund number. Returned items without refund number will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

NOTE: We do not accept returns used item, also not accept over 60% OFF item. unless a customer received a wrong item or the item was faulty.

COMPENSATION TIME-FRAME

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

 

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Please contact us by support@konhill.com for further help. We will do our best to help you and reply to all messages within 24 hours.