FAQs

Do you ship worldwide?
  • Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take for my order to be delivered?
  • For USA customers: Your order will take between 2-5 business days to arrive at your doorstep once your it is dispatched if you live within the USA.
  • For international customers: Please allow 7-10 business days. You will receive tracking information of your parcel by email between 1-2 business days of ordering.
  • Please note delivery times may vary according to different country’s custom restrictions (we wish this didn't happen).
    What are my payment options?
    • We accept payments by PayPal, Visa, Mastercard and American Express.
    Can I amend my order?
    • We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click "complete order". After this point you will be unable to make changes to your order.
    Where is my order?
    • You will receive an email with tracking information once your order is dispatched. This can take between 1-2 business days after we receive your order.
    How do I track my order?
    • You can track your order via the email we sent you. Clicking "Track my Order" in the email will take you straight to the order tracking page where the location of your order is updated from dispatch to delivery.
    Can I return or exchange an item?
    • We adhere to a strict store policy and do not allow returns or exchanges. However, if you are unhappy with your order, we encourage you to contact us directly on our live chat application so that we may resolve your issue.
    What if I recived a faulty item?
    • We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us a message via live chat.
    • As soon as you discover a fault, please contact us within 7 days of receiving your order via live chat. If 7 days has passed, we can’t offer you a refund or exchange.
    What if I recived a faulty item?
    • We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us a message via live chat.
    • As soon as you discover a fault, please contact us within 7 days of receiving your order via live chat. If 7 days has passed, we can’t offer you a refund or exchange.
    What should I do if I entered the wrong shipping details?
    • Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any changes once your order has been shipped. If your order is marked as returned to sender, we will be required to pass on a subsidised reshipping postage fee of $5 USD. Do ensure you update us via live chat with the correct and complete address as soon as you can.